Knowledge Library

This article provides a comprehensive overview of the first-ever national application of the Workload Indicators of Staffing Need (WISN) tool developed by the World Health Organization. The article describes the steps involved in implementing WISN, a human resources management tool, in Namibia, discusses software and data challenges, summarizes key findings relating to health worker shortages and inequities, and reviews the utility of the WISN findings for policy-makers in Namibia. The authors observe that the WISN method can offer credible workload-based evidence to improve the equity and distribution of health workers within a region or across similar types of facilities nationwide. Perhaps most importantly, the WISN tool allows policy-makers to consider the potential impact of decisions on staff requirements before actually making the decisions.

Private health professional schools are expanding rapidly. With health training needs increasing and developing country budgets not keeping pace, private-sector schools will soon produce more health workers than public-sector institutions. This free eLearning course explores critical success factors in private-sector health education and training that are also relevant to public institutions.

CapacityPlus’s Dykki Settle contributed to this “Perspectives” feature in the special issue of the Bulletin of the World Health Organization published in conjunction with the Third Global Forum on Human Resources for Health. The article emphasizes the potential for leveraging recent investments in information technology infrastructure along with innovations in eHealth, mHealth, and social media in addressing global health workforce challenges. Ten recommendations are offered for training, empowering, and supporting health workers in resource-limited settings through the use of information and communication technologies (ICT). The authors conclude that “the ICT ‘train’ has left the station. It remains to be seen whether the global health workforce will ride along or remain behind.”