Performance

Optimizing Performance and Quality: Stages, Steps, and Tools

Optimizing Performance and Quality (OPQ) is a stakeholder-driven, cyclical process for analyzing human and organizational performance and setting up interventions to improve performance and quality or build on strengths and successes. It has been used by country leaders in over 15 countries to strengthen health-sector governance through greater accountability and transparency, broadened partnerships, and measurable results in improved service quality. The OPQ process builds capacity within an organization to recognize and address problems or performance gaps on an ongoing basis. Each of the seven stages provides evidence-based guidance and steps to follow, with a suite of tools to help users through the process.

Health Workforce Productivity: An Approach for Measurement, Analysis, and Improvement

Increasing health workers’ productivity will make service delivery more efficient and ensure that high-quality family planning, reproductive health, HIV and AIDS, maternal and child health and other key services are accessible to the population. This free course on the Global Health eLearning Center, by CapacityPlus’s Rachel Deussom and Wanda Jaskiewicz of IntraHealth International, explores some basic concepts of health workforce productivity. It provides useful descriptions of a quantitative, formulaic approach for measuring productivity at the facility level; possible underlying causes of low productivity and methods to measure them; and potential interventions to improve productivity and strengthen health services. It takes approximately two hours to complete the course, after which each learner will receive a certificate.

The Tanzania Health Worker Engagement Study: Exploring the Relationship between Engagement and Performance

This presentation is related to an interactive roundtable discussion at the CapacityPlus knowledge-sharing and dissemination event, Supporting Country-Led Efforts to Recruit and Retain Health Workers and Improve Their Productivity, held on February 18, 2014, at the National Press Club in Washington, DC.

Examining Potential for Quality Improvement in the Three Gaps

This presentation guided an interactive roundtable discussion at the CapacityPlus knowledge-sharing and dissemination event, Supporting Country-Led Efforts to Recruit and Retain Health Workers and Improve Their Productivity, held on February 18, 2014, at the National Press Club in Washington, DC.

Tools, Evidence, and Research Gaps for More Effective Community Health Worker Performance and Productivity

This presentation guided an interactive roundtable discussion at the CapacityPlus knowledge-sharing and dissemination event, Supporting Country-Led Efforts to Recruit and Retain Health Workers and Improve Their Productivity, held on February 18, 2014, at the National Press Club in Washington, DC.

Health Worker Retention and Performance Initiatives: Making Better Strategic Choices

Proposes a shared approach to retention and performance improvement based on existing motivation theories and experience in the international health field.

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