Our Experts

Our Experts

Carol BalesCarol Bales, IntraHealth International, Communications Officer
Carol Bales is an experienced communications professional who focuses on the health workforce. During the global Capacity Project, her work centered around improving health worker data and its use for decision-making. For CapacityPlus, she supports all areas of the project, contributing expertise in writing and editing, social media, dissemination, and multimedia production. She is inspired by the frontline health workers she has interviewed and spent time with in Uganda, along with stories of other dedicated health workers around the world collected by her colleagues. She especially likes mixing these personal testimonies with photographs and video to communicate health workforce challenges and successes. With Sarah Dwyer, she produces the “I’m a Health Worker” video series, which is built on informal interviews staff members conduct with health workers they meet during their travels.


  • Writing and editing
  • Interviewing
  • Photography and photo editing
  • Video and multimedia production
  • Publication production
  • Smiling

Selected Publications
Bales, Carol. 2013. Eliminating quacks and improving health care in Uganda. Washington, DC: CapacityPlus. http://www.capacityplus.org/files/resources/Voices-12.pdf

Dwyer, Sarah, and Carol Bales. 2009. From Kampala to the districts: Linking data, saving lives. Chapel Hill, NC: IntraHealth International.

Odusote, Kayode, Carol Bales, Sarah Dwyer, and Dykki Settle. 2012. West Africa’s regional approach to strengthening health workforce information. Washington, DC: CapacityPlus. http://www.capacityplus.org/files/resources/west-africa-regional-approac...

Leitner, Carl, Carol Bales, Beth Massie, Rebecca Rhodes, and Angela McCune. 2011. iHRIS Administrator – Level 1 eLearning course. Washington, DC: CapacityPlus. http://www.hrhresourcecenter.org/elearning/course/view.php?id=4

Settle, Dykki, Carl Leitner, Carol Bales, and George Blair. 2010. Using routine human resources information systems to manage, measure, and monitor the health workforce. In O trabalho em saude: Abordagens quantitativas e qualitativas, eds. Célia Regina Pierantoni, Mario Roberto Dal Poz, and Tania França. 27-38. http://www.mendeley.com/catalog/using-routine-human-resources-information-systems-to-manage-measure-and-monitor-the-health-workfor-4/#page-1


BA, Virginia Commonwealth University

Additional Staff Profiles