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Making Things Better in Uganda: Supporting Health Workers and Lending a Hand

Meet Martin Ssendyona, senior medical officer in the Uganda Ministry of Health’s Quality Assurance Department.

Martin’s job brings him into contact with a wide variety of health workers in different settings. “I think we need to be more innovative within the circumstances we are working,” he reflects. “There are many challenges we face, but many of these may not necessarily need additional resources. We need to see how we can involve others, engage the system, and make things better than the way they are now.”

One way Martin tries to make things better is through providing supportive supervision to health workers in remote areas. During one particularly memorable visit, he even lent a hand and got a surprising reward. Read more »

Empowering HR Staff in the Dominican Republic to Play an Active Role in Improving Health Services

Diana SantanaWhen I came to work at the Directorate of Health for Region V, I was very shy and afraid to express myself. I thought that my opinions, my ideas, my views, might not be well received.

But everything changed after the training I received from the CapacityPlus project that has taught me to grow as a person and as a professional.

The project has taught me to believe in myself—that I can do quality work, I can defend my views and negotiate with my superiors, the human resources manager and regional director of health, particularly about HR processes. When something is not right—that is, not according to laws and regulations—I have to point it out and be able to explain why. Read more »

El Proyecto me enseñó a comprender el rol del área de recursos humanos en la calidad de los servicios de salud

Diana SantanaCuando vine a trabajar a la Dirección Regional V de Salud, era muy tímida, tenía miedo de expresarme. Pensaba que tal vez mis opiniones, mis ideas, mis puntos de vista, no iban a ser bien recibidos.

Pero todo cambió a partir de la capacitación que recibí en el proyecto CapacityPlus, que me ha enseñado a crecer como persona y como profesional.

El proyecto me ha enseñado a creer en mí. En que sí puedo hacer mi trabajo con calidad, a defender mis puntos de vista y a negociar con mis superiores: la gerente de Recursos Humanos y el Director Regional de Salud, principalmente en lo concerniente a los procesos. Cuando algo no está correcto, es decir, apegado a las leyes y los reglamentos, tengo los argumentos para señalarlo. Read more »

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