Tools & Resources


Health Workforce Productivity Analysis and Improvement Framework

COPE® Handbook: A Process for Improving Quality in Health Services. Revised Edition 

Measuring the Quality of Health Care in Clinics

Monitoring the Quality of Primary Care 

Optimizing Performance and  Quality

Quality of Care: A Process for Making Strategic Choices in Health Systems


Stage 1: Calculate and compare health workforce productivity at health facilities

Measuring Health Workforce Productivity: Application of a Simple Methodology in Ghana


Stage 3: Conduct qualitative productivity assessment

Health Worker Informed Consent Form

Community Informed Consent Form

Health Worker Flow Mapping Tool

Community Focus Group Discussion Guide

Health Worker Focus Group Discussion Guide

Data Collection Summary Form

Designing and Conducting Focus Group Interviews 

Toolkit for Conducting Focus Groups 

Conducting Group Interviews in Developing Countries 

Conducting Focus Group Interviews 


Stage 4: Identify potential productivity improvements

Presentation Materials for Stakeholder Meeting

Sample Stakeholder Meeting Agenda

Action Plan Template

Implementing a Gap Analysis Framework to Improve Quality of Care for Your Patients

Improving Maternal Care in Niger’s Tahoua Region: Case Study

Task Shifting in Uganda: A Case Study

Task Shifting: Rational Redistribution of Tasks among Health Workforce Teams: Global Recommendations and Guidelines 

Pay for Performance Tools

Performance-Based Financing Toolkit

Rapid Retention Survey Toolkit: Designing Evidence-Based Incentive Packages

Health Worker Motivation and Health Sector Reform

CommCareHQ: Free open-source software to develop mobile health applications from Dimagi

mHealth mSakhi Program to Improve Maternal Care in India

inSCALE Mobile Technology: Enhancing Community Health Worker Performance and Motivation in Uganda

Mobile health (mHealth) Approaches and Lessons for Increased Performance and Retention of Community Health Workers in Low- and Middle-Income Countries: A Review